Terms & Conditions

1. Agreement to Terms

By accessing or using mobilefriendly.co.uk ("Website"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website or services. Mobile Friendly ("we", "us", or "our") reserves the right to modify these Terms at any time.

2. Services Description

We provide information and assistance regarding mobile phone services, upgrades, and customer support for existing mobile network customers. We act as an independent authorized retailer and are not directly affiliated with or operated by any mobile network operator unless explicitly stated.

3. Eligibility

You must be at least 18 years old and a UK resident to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

4. Pricing and Payment

• All prices are displayed in British Pounds (GBP) and include VAT where applicable
• Prices are subject to change without notice until an order is confirmed
• Payment is required at the time of order unless otherwise agreed
• We accept major credit/debit cards and other payment methods as displayed
• Monthly contract prices are indicative and subject to credit checks by the network provider

5. Orders and Contracts

When you place an order through our service:

• Your order constitutes an offer to purchase services
• We will send you an order confirmation, but this does not constitute acceptance
• A contract is formed only when we confirm dispatch or service activation
• We reserve the right to refuse or cancel any order at our discretion
• Mobile contracts are subject to credit checks and approval by the network provider

6. Cancellation and Returns

6.1 Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving goods or entering into a service contract, without giving any reason.

6.2 How to Cancel

To exercise your right to cancel, contact us at 0113 868 2002 during business hours. You must return any goods in original condition within 14 days of cancellation.

6.3 Refunds

Refunds will be processed within 14 days of receiving returned goods or cancellation notice. Refunds will be made to the original payment method. You are responsible for return shipping costs unless goods are faulty.

7. Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• We are not liable for delays caused by circumstances beyond our control
• You must provide accurate delivery information

8. Warranties and Guarantees

All products come with manufacturer warranties. Your statutory rights under UK consumer law are not affected by these Terms. Under the Consumer Rights Act 2015:

• Goods must be as described, fit for purpose, and of satisfactory quality
• Services must be performed with reasonable care and skill
• You have the right to repair, replacement, or refund for faulty goods

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, or special damages
• Our total liability is limited to the amount you paid for the service or product
• Nothing in these Terms excludes liability for death/personal injury, fraud, or other liabilities that cannot be excluded by law
• We are not responsible for network coverage, service quality, or issues caused by mobile network operators

10. Intellectual Property

All content on this Website, including text, graphics, logos, and software, is the property of Mobile Friendly or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. User Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Impersonate any person or entity
• Interfere with other users' use of the Website

12. Third-Party Services

Our services may involve third-party mobile network operators. Separate terms and conditions from these providers will apply to your mobile service contract. We are not responsible for third-party terms, services, or actions.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy.

14. Dispute Resolution

If you have a complaint, please contact us first to resolve the issue. If we cannot resolve your complaint, you may use the Online Dispute Resolution platform provided by the European Commission: ec.europa.eu/consumers/odr

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mobile Friendly regarding use of our services.

18. Contact Information